Question 1

What if I have a problem?

Accepted Answer

For technical support, please search or browse the Helpdesk knowledge base for solutions.

Question 2

What is Voicemail on Fractel?

Accepted Answer

Voicemail lets you receive messages when you can’t answer a call.

Question 3

Do you transcribe Voicemail messages?

Accepted Answer

Yes. You will need to enable the voicemail to email functions in the mailbox

Question 4

How do I access my FracTEL User Dashboard?

Accepted Answer

Using your favorite browser, go to the Fractel User Dashboard (https://agents.fractel.me/).

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